The experts you can trust
Over the years, we have earned a reputation for successfully resolving hundreds of large and complex insurance claims. Our deep industry knowledge, our independence, and our team of proactive experts have all fostered trust and respect among our clients and stakeholders in the insurance market. Our support and advice can make all the difference to achieving a favourable outcome.
How we can help
Our services typically include:
- Expert guidance: we provide timely and insightful advice throughout the claim process, empowering you to make informed decisions.
- Policy review and recovery: we meticulously analyse your policy to identify all potential avenues for optimising your recovery.
- Documentation management: our team gathers, organises and substantiates the claim with relevant supporting documentation, maximising your claim’s merits, based on facts.
- Strategic collaboration: we collaborate closely with you and all parties to drive the claim towards resolution.
- Knowledge: our goal is to know more about your claim than any other party, empowering you to make the best decisions to achieve resolution.
- Communication: our reputation is built on excellent and transparent communication with all stakeholders, so that there are no surprises during the claim process.
Expert witness support
Having garnered acclaim for our active contribution to industry knowledge, we are able to advise clients who find themselves in litigation with their insurers. We have provided Expert Witness evidence for litigation in the UK, USA and elsewhere, and we are trusted to deliver independent, robust expert advice.
As such, we fully understand our role and responsibilities to the court. We are regulated by the Financial Conduct Authority and prioritise best practice, ethical conduct and impartial advice for all litigation cases we provide testimony for.
Beyond traditional claims consulting
Unlike traditional service providers, we go beyond simply processing claims. We leverage our innovative thinking and agile approach for each instruction to ensure your claim is actively managed with intelligent thought. Our team excels at problem-solving, crafting clear narratives that effectively connect your loss to policy coverage and help you reach a favourable resolution.
Case Studies
National Grid
INDECS was retained by National Grid, following a fire at the Sellindge HVDC interconnector converter station in Kent, UK. The fire completely destroyed the converter facilities for one of two poles, resulting in a rebuild programme that took 15 months.
Sector: Non-Renewable Energy and Utilities
INDECS was retained by National Grid, following a fire at the Sellindge HVDC interconnector converter station in Kent, UK. The fire completely destroyed the converter facilities for one of two poles, resulting in a rebuild programme that took 15 months.
We advised National Grid in relation to a property damage and business interruption claim in excess of £400 million.
Throughout, we worked with the on-site project team, corporate teams, third party experts, loss adjusters, insurers and broker. The insurance claim was concluded within 8 months of full restart of operations and prior to completion of all the repairs.
Head of Insurance, David Brining said: “INDECS supported and advised us throughout the insurance claim in a professional manner. The excellent work they performed helped us to arrive at a commercial settlement with our insurers in a timely manner.”
SAIPEM
We outlined and implemented claim management strategies, so that technical and cost data was presented to insurers in support of a claim. Our advice enabled Saipem to make informed decisions on complex claim issues and resulted in successful commercial settlement of each claim.
Sector: Oil & Gas
INDECS has advised and supported Saipem with a number of construction insurance claims at project and corporate level.
We outlined and implemented claim consulting strategies, so that technical and cost data was presented to insurers in support of a claim. Our advice enabled Saipem to make informed decisions on complex claim issues and resulted in the successful commercial settlement of each claim.
Corporate Head of Insurance and Risk Financing at Saipem Construction, Carlo Cosimi, said: “I would like to thank INDECS for their advice and support. The outcome has more than met our expectations.”
GRYPHON FPSO – MAERSK OIL & GAS
INDECS was appointed by all the field partners to manage the multi-part $1 billion insurance claim, which included property damage, removal of wreck, evacuation, pollution mitigation, loss of income and sue and labour.
Sector: Oil & Gas
The Gryphon FPSO, located in the North Sea, was substantially damaged during severe storms in 2011. Extensive repairs took over two years to complete before the vessel could be operational again.
INDECS was appointed by all the field partners to manage the multi-part $1 billion insurance claim, which included property damage, removal of wreck, evacuation, pollution mitigation, loss of income and sue and labour.
We provided support on all aspects of the claim, acted as the sole point of contact with the loss adjuster, coordinated work scopes and achieved regular payments on account throughout the repair programme.
Working on the claim as part of an integrated team with multiple personnel from the client, we achieved settlement six weeks prior to the Gryphon returning to operations.
Marie Louise Fritz Krogsgaard, Risk Advisor at Maersk, said: “INDECS acted very professionally and worked with us to keep the claim on track and reach a settlement with our insurers. Their advice and guidance has been timely and thoroughly prepared.”
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